• The Banking Ombudsman Scheme is an expeditious and inexpensive forum for bank customers for resolution of complaints relating to certain services rendered by Banks. 
  • The Banking Ombudsman Scheme is introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from 1995. 
  • Presently the Banking Ombudsman Scheme 2006 (as amended up to July 1, 2017) is in operation.
  • Banking Ombudsman is a senior official appointed by RBI. He handles and redresses customer complaints against deficiency in certain banking services.